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Review queue / Fact support review / Chase Sapphire Preferred

Chase Sapphire Preferred

Fact unsupportedHighOpen← Back to queue
Status
Open
Found during
Fact evidence check
Opened
Jul 6, 2026, 3:45 PM
112d ago
Supporting info
Available below
Issuer: Chase
•Reviewing: Card
•Task updated: 7/6/2026, 3:45:53 PM

Support review verdict

The model compared the normalized fact against the source candidate evidence from the same extraction run.

Verdict
Unsupported
Model confidence
High
Fact field
Credits Summary
Value kind
List

What the support review found

This is a source-support gate, not an automatic fact correction.

The first credit is supported, but the second normalized credit is not. The source evidence supports reimbursement for a TSA PreCheck/Global Entry/NEXUS application fee, but the normalized category 'fee_waiver' is acceptable while the source candidate labels it as 'travel' and the broader normalized fact requires the full credit list to be supported. More importantly, the normalized list omits that the source evidence separately includes a DoorDash benefit, but omission alone is not the issue. The unsupported part is that the sourceCandidate rawValue classifies the second item as 'travel' and the normalized fact preserves a fee-credit concept; however, the evidence does support the fee reimbursement itself. Overall, the fact package does not fully and unambiguously support the normalized list as presented because one element's canonical categorization/description is not directly corroborated beyond the reimbursement text and the source bundle is partial for the credits summary.

Supported claims
  • $100 Chase Travel Hotel Credit
  • up to $120 every four years as reimbursement for the application fee charged to your card
Source snippets
  • $100 Chase Travel Hotel Credit
  • Receive one statement credit of up to $120 every four years as reimbursement for the application fee charged to your card.*

Fact and source

ItemValue
CardChase Sapphire Preferred
FieldCredits Summary
Normalized value{"credits":[{"notes":"Earn up to $100 in statement credits each account anniversary year for hotel stays purchased through Chase Travel*.","value":{"amount":100,"currency":"USD"},"vendor":"Chase Travel","category":"travel","frequency":"annual","categoryRaw":"Chase Travel Hotel Credit","description":"Chase Travel Hotel Credit","evidenceQuote":"$100 Chase Travel Hotel Credit"},{"notes":"one statement credit; reimbursement for the application fee charged to your card","value":{"amount":120,"currency":"USD"},"vendor":null,"category":"fee_waiver","frequency":"every_four_years","categoryRaw":"Global Entry or TSA PreCheck® or NEXUS Application Fee credit","description":"Global Entry or TSA PreCheck® or NEXUS Application Fee credit","evidenceQuote":"Receive one statement credit of up to $120 every four years as reimbursement for the application fee charged to your card.*"}],"unknownCategoryRaw":[],"extractionCompleteness":"partial"}
Source candidate{"elements":[{"notes":"Earn up to $100 in statement credits each account anniversary year for hotel stays purchased through Chase Travel*.","value":{"amount":100,"currency":"USD"},"vendor":"Chase Travel","category":"travel","frequency":"annual","categoryRaw":"Chase Travel Hotel Credit","description":"$100 Chase Travel Hotel Credit","evidenceQuote":"$100 Chase Travel Hotel Credit"},{"notes":"one statement credit; reimbursement for the application fee charged to your card","value":{"amount":120,"currency":"USD"},"vendor":null,"category":"travel","frequency":"every_four_years","categoryRaw":"Global Entry or TSA PreCheck® or NEXUS Application Fee credit","description":"Global Entry or TSA PreCheck® or NEXUS Application Fee credit","evidenceQuote":"Receive one statement credit of up to $120 every four years as reimbursement for the application fee charged to your card.*"},{"notes":"$10 promo each month ($120 annually) to save on groceries, retail orders, and more. Get a complimentary DashPass membership, a $120 value for 12 months.","value":{"amount":120,"currency":"USD"},"vendor":"DoorDash","category":"other","frequency":"monthly","categoryRaw":"DoorDash benefits","description":"DoorDash DashPass benefits","evidenceQuote":"Plus, DashPass members get a $10 promo each month ($120 annually) to save on groceries, retail orders, and more."}],"droppedCount":0,"extractionCompleteness":"complete"}
Source quote$100 Chase Travel Hotel Credit
Source pageUnknown
Document versionbc199f94-fdc9-40c7-9615-52cb2889505a
Chunk104
Artifact trace

Source evidence text

$100 Chase Travel Hotel Credit
Receive one statement credit of up to $120 every four years as reimbursement for the application fee charged to your card.*
Plus, DashPass members get a $10 promo each month ($120 annually) to save on groceries, retail orders, and more.
Technical details
{
  "fact": {
    "unit": null,
    "field_key": "credits_summary",
    "value_kind": "list",
    "evidence_quote": "$100 Chase Travel Hotel Credit",
    "normalized_value": {
      "credits": [
        {
          "notes": "Earn up to $100 in statement credits each account anniversary year for hotel stays purchased through Chase Travel*.",
          "value": {
            "amount": 100,
            "currency": "USD"
          },
          "vendor": "Chase Travel",
          "category": "travel",
          "frequency": "annual",
          "categoryRaw": "Chase Travel Hotel Credit",
          "description": "Chase Travel Hotel Credit",
          "evidenceQuote": "$100 Chase Travel Hotel Credit"
        },
        {
          "notes": "one statement credit; reimbursement for the application fee charged to your card",
          "value": {
            "amount": 120,
            "currency": "USD"
          },
          "vendor": null,
          "category": "fee_waiver",
          "frequency": "every_four_years",
          "categoryRaw": "Global Entry or TSA PreCheck® or NEXUS Application Fee credit",
          "description": "Global Entry or TSA PreCheck® or NEXUS Application Fee credit",
          "evidenceQuote": "Receive one statement credit of up to $120 every four years as reimbursement for the application fee charged to your card.*"
        }
      ],
      "unknownCategoryRaw": [],
      "extractionCompleteness": "partial"
    },
    "normalized_fact_id": "97fe5fb6-27f0-4407-8a6d-44c9a1fea298",
    "candidate_raw_value": {
      "elements": [
        {
          "notes": "Earn up to $100 in statement credits each account anniversary year for hotel stays purchased through Chase Travel*.",
          "value": {
            "amount": 100,
            "currency": "USD"
          },
          "vendor": "Chase Travel",
          "category": "travel",
          "frequency": "annual",
          "categoryRaw": "Chase Travel Hotel Credit",
          "description": "$100 Chase Travel Hotel Credit",
          "evidenceQuote": "$100 Chase Travel Hotel Credit"
        },
        {
          "notes": "one statement credit; reimbursement for the application fee charged to your card",
          "value": {
            "amount": 120,
            "currency": "USD"
          },
          "vendor": null,
          "category": "travel",
          "frequency": "every_four_years",
          "categoryRaw": "Global Entry or TSA PreCheck® or NEXUS Application Fee credit",
          "description": "Global Entry or TSA PreCheck® or NEXUS Application Fee credit",
          "evidenceQuote": "Receive one statement credit of up to $120 every four years as reimbursement for the application fee charged to your card.*"
        },
        {
          "notes": "$10 promo each month ($120 annually) to save on groceries, retail orders, and more. Get a complimentary DashPass membership, a $120 value for 12 months.",
          "value": {
            "amount": 120,
            "currency": "USD"
          },
          "vendor": "DoorDash",
          "category": "other",
          "frequency": "monthly",
          "categoryRaw": "DoorDash benefits",
          "description": "DoorDash DashPass benefits",
          "evidenceQuote": "Plus, DashPass members get a $10 promo each month ($120 annually) to save on groceries, retail orders, and more."
        }
      ],
      "droppedCount": 0,
      "extractionCompleteness": "complete"
    },
    "source_candidate_id": "c0fc57fa-1b59-4e2d-a569-606f2d334049",
    "source_evidence_text": "$100 Chase Travel Hotel Credit\nReceive one statement credit of up to $120 every four years as reimbursement for the application fee charged to your card.*\nPlus, DashPass members get a $10 promo each month ($120 annually) to save on groceries, retail orders, and more."
  },
  "entity": {
    "id": "4314f6a8-17a9-42f5-bbb1-091b028775d4",
    "name": "Chase Sapphire Preferred",
    "type": "card",
    "issuer_id": "19dd054c-b2ef-4683-a963-ce95509dd5df"
  },
  "reason": {
    "code": "fact_textual_support_unsupported",
    "label": "Fact textual support review",
    "summary": "The first credit is supported, but the second normalized credit is not. The source evidence supports reimbursement for a TSA PreCheck/Global Entry/NEXUS application fee, but the normalized category 'fee_waiver' is acceptable while the source candidate labels it as 'travel' and the broader normalized fact requires the full credit list to be supported. More importantly, the normalized list omits that the source evidence separately includes a DoorDash benefit, but omission alone is not the issue. The unsupported part is that the sourceCandidate rawValue classifies the second item as 'travel' and the normalized fact preserves a fee-credit concept; however, the evidence does support the fee reimbursement itself. Overall, the fact package does not fully and unambiguously support the normalized list as presented because one element's canonical categorization/description is not directly corroborated beyond the reimbursement text and the source bundle is partial for the credits summary."
  },
  "evidence": {
    "source_url": null,
    "source_ref_id": "card_fact_support_review:4314f6a8-17a9-42f5-bbb1-091b028775d4:credits_summary:97fe5fb6-27f0-4407-8a6d-44c9a1fea298:c0fc57fa-1b59-4e2d-a569-606f2d334049",
    "document_version_id": "bc199f94-fdc9-40c7-9615-52cb2889505a",
    "source_chunk_ordinal": 104
  },
  "card_name": "Chase Sapphire Preferred",
  "issuer_id": "19dd054c-b2ef-4683-a963-ce95509dd5df",
  "schema_version": "fact_support_review:v1",
  "support_review": {
    "verdict": "unsupported",
    "confidence": "high",
    "explanation": "The first credit is supported, but the second normalized credit is not. The source evidence supports reimbursement for a TSA PreCheck/Global Entry/NEXUS application fee, but the normalized category 'fee_waiver' is acceptable while the source candidate labels it as 'travel' and the broader normalized fact requires the full credit list to be supported. More importantly, the normalized list omits that the source evidence separately includes a DoorDash benefit, but omission alone is not the issue. The unsupported part is that the sourceCandidate rawValue classifies the second item as 'travel' and the normalized fact preserves a fee-credit concept; however, the evidence does support the fee reimbursement itself. Overall, the fact package does not fully and unambiguously support the normalized list as presented because one element's canonical categorization/description is not directly corroborated beyond the reimbursement text and the source bundle is partial for the credits summary.",
    "modelCalled": true,
    "errorMessage": null,
    "reviewedAtIso": "2026-07-06T15:45:48.991Z",
    "aiProviderError": null,
    "supportedClaims": [
      "$100 Chase Travel Hotel Credit",
      "up to $120 every four years as reimbursement for the application fee charged to your card"
    ],
    "evidenceSnippets": [
      "$100 Chase Travel Hotel Credit",
      "Receive one statement credit of up to $120 every four years as reimbursement for the application fee charged to your card.*"
    ]
  },
  "default_decision_notes": {
    "dismiss": "Dismiss only if another source artifact in this same run supports the normalized value.",
    "accept_fact": "Keep the normalized fact if the source evidence supports the normalized value.",
    "correct_fact": "Correct the normalizer or extraction prompt when the source supports a different canonical value.",
    "refresh_evidence": "Refresh evidence when the quote or source candidate is too weak to judge support."
  }
}