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Review queue / Fact support review / Southwest Rapid Rewards Premier

Southwest Rapid Rewards Premier

Fact unsupportedHighOpen← Back to queue
Status
Open
Found during
Fact evidence check
Opened
Jul 7, 2026, 3:10 AM
111d ago
Supporting info
Available below
Issuer: Chase
•Reviewing: Card
•Task updated: 7/7/2026, 3:10:51 AM

Support review verdict

The model compared the normalized fact against the source candidate evidence from the same extraction run.

Verdict
Unsupported
Model confidence
High
Fact field
Earn Rules
Value kind
Structured Earn Rule

What the support review found

This is a source-support gate, not an automatic fact correction.

The first four earn rules are supported by the source text, but the Lyft rule is not. The normalized fact maps the source text about Lyft products and services to the canonical category "travel_general," yet the taxonomy guide says brand-only ride-service merchant promotions are not to be used for transit and only supports travel_general when the merchant promotion fits that category. More importantly, the normalized value’s Lyft rule is presented as a standard earn rule with category "travel_general" and note implying it is additional points on purchases, but the source only says "Earn 3X total points on qualifying Lyft products and services purchased through the Lyft mobile application through 12/31/2027," which supports a merchant-specific promo, not necessarily the chosen category mapping. Because one included normalized element is not confidently supported, the overall fact is unsupported.

Supported claims
  • Earn 3 points for each dollar spent on Southwest Airlines purchases.
  • Earn 2 points for each dollar spent at grocery stores and restaurants on the first $8,000 in combined purchases per anniversary year.
  • Earn 1 point for each dollar spent on all other purchases.
  • Earn 3X points on Southwest Airlines purchases.
Source snippets
  • Earn 3 points for each dollar spent on Southwest Airlines purchases.
  • Earn 2 points for each dollar spent at grocery stores and restaurants on the first $8,000 in combined purchases per anniversary year.
  • Earn 1 point for each dollar spent on all other purchases.
  • earn 3X points on Southwest Airlines® purchases.

Fact and source

ItemValue
CardSouthwest Rapid Rewards Premier
FieldEarn Rules
Normalized value{"rules":[{"cap":{"amount":8000,"period":"annual","currency":"USD"},"rate":2,"notes":null,"scope":"combined purchases per anniversary year","category":"groceries","multiplier":"x","categoryRaw":"grocery stores","evidenceQuote":"Earn 2 points for each dollar spent at grocery stores and restaurants on the first $8,000 in combined purchases per anniversary year."},{"cap":{"amount":8000,"period":"annual","currency":"USD"},"rate":2,"notes":null,"scope":"combined purchases per anniversary year","category":"dining","multiplier":"x","categoryRaw":"restaurants","evidenceQuote":"Earn 2 points for each dollar spent at grocery stores and restaurants on the first $8,000 in combined purchases per anniversary year."},{"cap":null,"rate":1,"notes":null,"scope":null,"category":"everything_else","multiplier":"x","categoryRaw":"all other purchases","evidenceQuote":"Earn 1 point for each dollar spent on all other purchases."},{"cap":null,"rate":3,"notes":null,"scope":null,"category":"flights","multiplier":"x","categoryRaw":"Southwest Airlines® purchases","evidenceQuote":"earn 3X points on Southwest Airlines® purchases."},{"cap":null,"rate":3,"notes":"That's two additional points on top of the 1x you already earn on purchases.","scope":"through 12/31/2027","category":"travel_general","multiplier":"x","categoryRaw":"qualifying Lyft products and services purchased through the Lyft mobile application","evidenceQuote":"Earn 3X total points on qualifying Lyft products and services purchased through the Lyft mobile application through 12/31/2027."}],"unknownCategoryRaw":[],"extractionCompleteness":"partial"}
Source candidate{"elements":[{"cap":null,"rate":3,"notes":null,"scope":null,"category":"flights","multiplier":"x","categoryRaw":"Southwest Airlines purchases","evidenceQuote":"Earn 3 points for each dollar spent on Southwest Airlines purchases.","evidenceProvenance":{"sourceUrl":"https://creditcards.chase.com/travel-credit-cards/southwest/premier?iCELL=6C1Y","sourceChunkOrdinal":107,"sourceDocumentVersionId":"0c24feb5-e5da-47a9-9310-29877cf4d651"}},{"cap":{"amount":8000,"period":"annual","currency":"USD"},"rate":2,"notes":null,"scope":"combined purchases per anniversary year","category":"groceries","multiplier":"x","categoryRaw":"grocery stores","evidenceQuote":"Earn 2 points for each dollar spent at grocery stores and restaurants on the first $8,000 in combined purchases per anniversary year.","evidenceProvenance":{"sourceUrl":"https://creditcards.chase.com/travel-credit-cards/southwest/premier?iCELL=6C1Y","sourceChunkOrdinal":110,"sourceDocumentVersionId":"0c24feb5-e5da-47a9-9310-29877cf4d651"}},{"cap":{"amount":8000,"period":"annual","currency":"USD"},"rate":2,"notes":null,"scope":"combined purchases per anniversary year","category":"dining","multiplier":"x","categoryRaw":"restaurants","evidenceQuote":"Earn 2 points for each dollar spent at grocery stores and restaurants on the first $8,000 in combined purchases per anniversary year.","evidenceProvenance":{"sourceUrl":"https://creditcards.chase.com/travel-credit-cards/southwest/premier?iCELL=6C1Y","sourceChunkOrdinal":110,"sourceDocumentVersionId":"0c24feb5-e5da-47a9-9310-29877cf4d651"}},{"cap":null,"rate":1,"notes":null,"scope":null,"category":"everything_else","multiplier":"x","categoryRaw":"all other purchases","evidenceQuote":"Earn 1 point for each dollar spent on all other purchases.","evidenceProvenance":{"sourceUrl":"https://creditcards.chase.com/travel-credit-cards/southwest/premier?iCELL=6C1Y","sourceChunkOrdinal":111,"sourceDocumentVersionId":"0c24feb5-e5da-47a9-9310-29877cf4d651"}},{"cap":null,"rate":3,"notes":null,"scope":null,"category":"travel_general","multiplier":"x","categoryRaw":"Southwest Airlines® purchases","evidenceQuote":"earn 3X points on Southwest Airlines® purchases.","evidenceProvenance":{"sourceUrl":"https://creditcards.chase.com/travel-credit-cards/southwest?iCELL=6C1Y","sourceChunkOrdinal":168,"sourceDocumentVersionId":"15a833bc-f302-4726-b2ba-ff0ad739a057"}},{"cap":null,"rate":3,"notes":"That's two additional points on top of the 1x you already earn on purchases.","scope":"through 12/31/2027","category":"other","multiplier":"x","categoryRaw":"qualifying Lyft products and services purchased through the Lyft mobile application","evidenceQuote":"Earn 3X total points on qualifying Lyft products and services purchased through the Lyft mobile application through 12/31/2027.","evidenceProvenance":{"sourceUrl":"https://creditcards.chase.com/travel-credit-cards/southwest/premier?iCELL=6C1Y","sourceChunkOrdinal":153,"sourceDocumentVersionId":"0c24feb5-e5da-47a9-9310-29877cf4d651"}}],"droppedCount":0,"extractionCompleteness":"complete"}
Source quoteEarn 3 points for each dollar spent on Southwest Airlines purchases.
Source pageUnknown
Document version0c24feb5-e5da-47a9-9310-29877cf4d651
Chunk107
Artifact trace

Source evidence text

Earn 3 points for each dollar spent on Southwest Airlines purchases.
Earn 2 points for each dollar spent at grocery stores and restaurants on the first $8,000 in combined purchases per anniversary year.
Earn 1 point for each dollar spent on all other purchases.
earn 3X points on Southwest Airlines® purchases.
Earn 3X total points on qualifying Lyft products and services purchased through the Lyft mobile application through 12/31/2027.
Earn 3 points for each dollar spent on Southwest Airlines purchases.*
Technical details
{
  "fact": {
    "unit": null,
    "field_key": "earn_rules",
    "value_kind": "structured_earn_rule",
    "evidence_quote": "Earn 3 points for each dollar spent on Southwest Airlines purchases.",
    "normalized_value": {
      "rules": [
        {
          "cap": {
            "amount": 8000,
            "period": "annual",
            "currency": "USD"
          },
          "rate": 2,
          "notes": null,
          "scope": "combined purchases per anniversary year",
          "category": "groceries",
          "multiplier": "x",
          "categoryRaw": "grocery stores",
          "evidenceQuote": "Earn 2 points for each dollar spent at grocery stores and restaurants on the first $8,000 in combined purchases per anniversary year."
        },
        {
          "cap": {
            "amount": 8000,
            "period": "annual",
            "currency": "USD"
          },
          "rate": 2,
          "notes": null,
          "scope": "combined purchases per anniversary year",
          "category": "dining",
          "multiplier": "x",
          "categoryRaw": "restaurants",
          "evidenceQuote": "Earn 2 points for each dollar spent at grocery stores and restaurants on the first $8,000 in combined purchases per anniversary year."
        },
        {
          "cap": null,
          "rate": 1,
          "notes": null,
          "scope": null,
          "category": "everything_else",
          "multiplier": "x",
          "categoryRaw": "all other purchases",
          "evidenceQuote": "Earn 1 point for each dollar spent on all other purchases."
        },
        {
          "cap": null,
          "rate": 3,
          "notes": null,
          "scope": null,
          "category": "flights",
          "multiplier": "x",
          "categoryRaw": "Southwest Airlines® purchases",
          "evidenceQuote": "earn 3X points on Southwest Airlines® purchases."
        },
        {
          "cap": null,
          "rate": 3,
          "notes": "That's two additional points on top of the 1x you already earn on purchases.",
          "scope": "through 12/31/2027",
          "category": "travel_general",
          "multiplier": "x",
          "categoryRaw": "qualifying Lyft products and services purchased through the Lyft mobile application",
          "evidenceQuote": "Earn 3X total points on qualifying Lyft products and services purchased through the Lyft mobile application through 12/31/2027."
        }
      ],
      "unknownCategoryRaw": [],
      "extractionCompleteness": "partial"
    },
    "normalized_fact_id": "ccaf3a24-ae40-4982-9baf-bb677e91a902",
    "candidate_raw_value": {
      "elements": [
        {
          "cap": null,
          "rate": 3,
          "notes": null,
          "scope": null,
          "category": "flights",
          "multiplier": "x",
          "categoryRaw": "Southwest Airlines purchases",
          "evidenceQuote": "Earn 3 points for each dollar spent on Southwest Airlines purchases.",
          "evidenceProvenance": {
            "sourceUrl": "https://creditcards.chase.com/travel-credit-cards/southwest/premier?iCELL=6C1Y",
            "sourceChunkOrdinal": 107,
            "sourceDocumentVersionId": "0c24feb5-e5da-47a9-9310-29877cf4d651"
          }
        },
        {
          "cap": {
            "amount": 8000,
            "period": "annual",
            "currency": "USD"
          },
          "rate": 2,
          "notes": null,
          "scope": "combined purchases per anniversary year",
          "category": "groceries",
          "multiplier": "x",
          "categoryRaw": "grocery stores",
          "evidenceQuote": "Earn 2 points for each dollar spent at grocery stores and restaurants on the first $8,000 in combined purchases per anniversary year.",
          "evidenceProvenance": {
            "sourceUrl": "https://creditcards.chase.com/travel-credit-cards/southwest/premier?iCELL=6C1Y",
            "sourceChunkOrdinal": 110,
            "sourceDocumentVersionId": "0c24feb5-e5da-47a9-9310-29877cf4d651"
          }
        },
        {
          "cap": {
            "amount": 8000,
            "period": "annual",
            "currency": "USD"
          },
          "rate": 2,
          "notes": null,
          "scope": "combined purchases per anniversary year",
          "category": "dining",
          "multiplier": "x",
          "categoryRaw": "restaurants",
          "evidenceQuote": "Earn 2 points for each dollar spent at grocery stores and restaurants on the first $8,000 in combined purchases per anniversary year.",
          "evidenceProvenance": {
            "sourceUrl": "https://creditcards.chase.com/travel-credit-cards/southwest/premier?iCELL=6C1Y",
            "sourceChunkOrdinal": 110,
            "sourceDocumentVersionId": "0c24feb5-e5da-47a9-9310-29877cf4d651"
          }
        },
        {
          "cap": null,
          "rate": 1,
          "notes": null,
          "scope": null,
          "category": "everything_else",
          "multiplier": "x",
          "categoryRaw": "all other purchases",
          "evidenceQuote": "Earn 1 point for each dollar spent on all other purchases.",
          "evidenceProvenance": {
            "sourceUrl": "https://creditcards.chase.com/travel-credit-cards/southwest/premier?iCELL=6C1Y",
            "sourceChunkOrdinal": 111,
            "sourceDocumentVersionId": "0c24feb5-e5da-47a9-9310-29877cf4d651"
          }
        },
        {
          "cap": null,
          "rate": 3,
          "notes": null,
          "scope": null,
          "category": "travel_general",
          "multiplier": "x",
          "categoryRaw": "Southwest Airlines® purchases",
          "evidenceQuote": "earn 3X points on Southwest Airlines® purchases.",
          "evidenceProvenance": {
            "sourceUrl": "https://creditcards.chase.com/travel-credit-cards/southwest?iCELL=6C1Y",
            "sourceChunkOrdinal": 168,
            "sourceDocumentVersionId": "15a833bc-f302-4726-b2ba-ff0ad739a057"
          }
        },
        {
          "cap": null,
          "rate": 3,
          "notes": "That's two additional points on top of the 1x you already earn on purchases.",
          "scope": "through 12/31/2027",
          "category": "other",
          "multiplier": "x",
          "categoryRaw": "qualifying Lyft products and services purchased through the Lyft mobile application",
          "evidenceQuote": "Earn 3X total points on qualifying Lyft products and services purchased through the Lyft mobile application through 12/31/2027.",
          "evidenceProvenance": {
            "sourceUrl": "https://creditcards.chase.com/travel-credit-cards/southwest/premier?iCELL=6C1Y",
            "sourceChunkOrdinal": 153,
            "sourceDocumentVersionId": "0c24feb5-e5da-47a9-9310-29877cf4d651"
          }
        }
      ],
      "droppedCount": 0,
      "extractionCompleteness": "complete"
    },
    "source_candidate_id": "aee3bf29-71a5-47b2-9491-23e4e006e17d",
    "source_evidence_text": "Earn 3 points for each dollar spent on Southwest Airlines purchases.\nEarn 2 points for each dollar spent at grocery stores and restaurants on the first $8,000 in combined purchases per anniversary year.\nEarn 1 point for each dollar spent on all other purchases.\nearn 3X points on Southwest Airlines® purchases.\nEarn 3X total points on qualifying Lyft products and services purchased through the Lyft mobile application through 12/31/2027.\nEarn 3 points for each dollar spent on Southwest Airlines purchases.*"
  },
  "entity": {
    "id": "cb6e8b2b-bbdc-40cc-8850-3eec5968d12b",
    "name": "Southwest Rapid Rewards Premier",
    "type": "card",
    "issuer_id": "19dd054c-b2ef-4683-a963-ce95509dd5df"
  },
  "reason": {
    "code": "fact_textual_support_unsupported",
    "label": "Fact textual support review",
    "summary": "The first four earn rules are supported by the source text, but the Lyft rule is not. The normalized fact maps the source text about Lyft products and services to the canonical category \"travel_general,\" yet the taxonomy guide says brand-only ride-service merchant promotions are not to be used for transit and only supports travel_general when the merchant promotion fits that category. More importantly, the normalized value’s Lyft rule is presented as a standard earn rule with category \"travel_general\" and note implying it is additional points on purchases, but the source only says \"Earn 3X total points on qualifying Lyft products and services purchased through the Lyft mobile application through 12/31/2027,\" which supports a merchant-specific promo, not necessarily the chosen category mapping. Because one included normalized element is not confidently supported, the overall fact is unsupported."
  },
  "evidence": {
    "source_url": null,
    "source_ref_id": "card_fact_support_review:cb6e8b2b-bbdc-40cc-8850-3eec5968d12b:earn_rules:ccaf3a24-ae40-4982-9baf-bb677e91a902:aee3bf29-71a5-47b2-9491-23e4e006e17d",
    "document_version_id": "0c24feb5-e5da-47a9-9310-29877cf4d651",
    "source_chunk_ordinal": 107
  },
  "card_name": "Southwest Rapid Rewards Premier",
  "issuer_id": "19dd054c-b2ef-4683-a963-ce95509dd5df",
  "schema_version": "fact_support_review:v6",
  "support_review": {
    "verdict": "unsupported",
    "confidence": "high",
    "explanation": "The first four earn rules are supported by the source text, but the Lyft rule is not. The normalized fact maps the source text about Lyft products and services to the canonical category \"travel_general,\" yet the taxonomy guide says brand-only ride-service merchant promotions are not to be used for transit and only supports travel_general when the merchant promotion fits that category. More importantly, the normalized value’s Lyft rule is presented as a standard earn rule with category \"travel_general\" and note implying it is additional points on purchases, but the source only says \"Earn 3X total points on qualifying Lyft products and services purchased through the Lyft mobile application through 12/31/2027,\" which supports a merchant-specific promo, not necessarily the chosen category mapping. Because one included normalized element is not confidently supported, the overall fact is unsupported.",
    "modelCalled": true,
    "errorMessage": null,
    "reviewedAtIso": "2026-07-07T03:10:48.562Z",
    "aiProviderError": null,
    "supportedClaims": [
      "Earn 3 points for each dollar spent on Southwest Airlines purchases.",
      "Earn 2 points for each dollar spent at grocery stores and restaurants on the first $8,000 in combined purchases per anniversary year.",
      "Earn 1 point for each dollar spent on all other purchases.",
      "Earn 3X points on Southwest Airlines purchases."
    ],
    "evidenceSnippets": [
      "Earn 3 points for each dollar spent on Southwest Airlines purchases.",
      "Earn 2 points for each dollar spent at grocery stores and restaurants on the first $8,000 in combined purchases per anniversary year.",
      "Earn 1 point for each dollar spent on all other purchases.",
      "earn 3X points on Southwest Airlines® purchases."
    ]
  },
  "default_decision_notes": {
    "dismiss": "Dismiss only if another source artifact in this same run supports the normalized value.",
    "accept_fact": "Keep the normalized fact if the source evidence supports the normalized value.",
    "correct_fact": "Correct the normalizer or extraction prompt when the source supports a different canonical value.",
    "refresh_evidence": "Refresh evidence when the quote or source candidate is too weak to judge support."
  }
}